GoVisits Web Directory » News Articles » Sales Information » Great Telephone Skills
 

Great Telephone Skills

Having good telephone skills is crucial as the call may be the catalyst for a prospective sale or provide vital counseling for a member of public. However, since both parties may not see each other face-to-face, a telephone conversation may not lead to favourable results; on the flip side, it may lead to unintended misunderstanding.

Here are some tips:

Even voice tone

It is important to speak clearly in an even tone. If you are anxious or even short of breadth, the other party may perceive that you are distracted. This may cause the phone conversation to be terse and unproductive.

Identify Yourself

It is important to identify yourself to the other party before you proceed with the conversation. It is not a good idea to assume that the other party knows you.

Ask For Identification

Along the lines of the above point, you should also ask for the identity of the other party. You do not want to reveal confidential information to the wrong person on the other line! This is not as a far-fetched since speaking on a mobile phone may create identity distortions as compared to using a fixed-line phone.

Structured Call

If you are making a sale over the phone, it is important to ask the customer if you can have a few minutes of his time. You should then proceed with providing more important features of the product. Be mindful that if the receiver is speaking as if he is driving, his mind may not be fully registering what you are selling ? in this type of situation, it will be more productive to call him at his office or home.

Emotional Caller

If you receive a call from a member of public who is in an emotionally unstable state, it is good to ensure that you are not in a distracting environment; you should ensure that your full attention is with the caller. Remember not to speak too loudly and allow other people to get details of your confidential phone conversation.

Incoming Call

It is rude to abruptly pick up an incoming call and expect your phone partner to hold. If the incoming call is urgent, it is a matter of courtesy to tell your phone partner that you will get back to him shortly. Remember to get his number.

Using the email/fax

In sales, you can complement the phone conversation with email attachments or even a fax. This allows you to go through the product's specification and together be more persuasive in closing the sales. The other party is able to better visualize your product.

Your handset

If the battery in your handset is running low, remember to inform the other party. It also good practice to ask for his number if it is not reflected in your phone system.

About The Author

This article is controbuted by Colin Ong TS, Managing Director of MR=MC Consulting (http://www.mrmc.com.sg)

 

Sales articles

  1. Your Proposal Was Rejected... But Why?

    When a request for proposal (RFP) comes in, you get excited! It's a chance to earn income, develop more business contacts, and expand your client base. You work your little heart out in order to be thorough, compelling, and professional. Everything i... more to this article

    Article category: Sales Information

  2. Why USPs Dont Work

    The USP (Unique Selling Proposition) is based on the assumption that if you can't be better than the competition then being different will usually suffice.It is true that most businesses scrape by in the midst of mediocrity. The bosses of thes... more to this article

    Article category: Sales Information

  3. I Don?t Want To Be Sold; I Want To Buy

    I went shopping for clothes today.My plan was to buy a navy blue sports coat, a couple of shirts and ties and maybe a pair of black shoes.Understand that as a sales trainer, I want people to ask me to spend my money. I'm not going to bu... more to this article

    Article category: Sales Information

  4. A Look at Child Mannequins

    Not all mannequins are made to look like full-grown adults. Child mannequins are also common in many clothing stores. A child mannequin is the same as an adult mannequin except that it is built to the scale of a child. These mannequins are made speci... more to this article

    Article category: Sales Information

  5. Interactive Sales Letter Skyrockets Conversions with 2 Simple Questions

    There are many tactics and techniques that go into converting visitors into buyers. However, this article will prove to you why creating an "interactive" sales letter will be the most critical weapon in your modern marketing arsenal to acco... more to this article

    Article category: Sales Information

Great Telephone Skills information

Article categories

Selling To Your Difficult Person

We all have people whom we find difficult. We don't understa...

Sales Information

Letting Them Use Plastic

Obtaining merchant status will help to increase your sales....

Sales Information

How to create your own Unique Selling Proposition

Why would a prospect buy from you rather than from your comp...

Sales Information

Asking The Right Questions

On an introductory call, how do you gather all of the inform...

Sales Information

Top Seven Ways to Write An Order-Pulling Sales Letter

Ready to put your Web pages up? Ready to sell a lot more pro...

Sales Information

Lazy Man?s Way To Get Customers

No matter how big or small your business is and no matter ho...

Sales Information

Ten FAST Ways to Sell Your Products

Always give a reason for the sale for credibility. 1....

Sales Information

YOUR Future Profits -- Protect Source With CARE

At 21 years, just out of Business College, I went into the m...

Sales Information

Know What You Are Selling As If You Were Buying It

Recently I wanted a new lawn mower as we have an acre of lan...

Sales Information

Interactive Sales Letter Skyrockets Conversions with 2 Simple Questions

There are many tactics and techniques that go into convertin...

Sales Information

How Leaky is Your Sales Pipeline?

Does your Sales Pipeline leak? If you answered no, you don't...

Sales Information

Warming Up To Cold Calls

Will you do just about anything, including sending out hundr...

Sales Information

Dress as Though You Mean Business

Could casual Friday be undermining your leadership ability?...

Sales Information

Finding a Used Mannequin

Many stores on a budget choose to buy a used mannequin. Used...

Sales Information

Flea Marketing Lessons

A few days ago, I was signing copies of my book ? Climb Your...

Sales Information

Two Mistakes That Will Cost You Money

You've met a new prospect, accurately assessed their needs a...

Sales Information