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Customer Service Information articles

  1. Take Care of Yourself Before You Take Care of Your Customer

    One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?"... more to this article

    Article category: Customer Service Information

  2. You Bever Know Who Youre Serving

    You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's th... more to this article

    Article category: Customer Service Information

  3. Clients... and 38 ways to communicate with them

    As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and wit... more to this article

    Article category: Customer Service Information

  4. Customer Service - A Lost Art?

    Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that w... more to this article

    Article category: Customer Service Information

  5. Is your Online Business Customer-Friendly?

    Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually &q... more to this article

    Article category: Customer Service Information

  6. Customer Service A Chickens Way

    Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer servic... more to this article

    Article category: Customer Service Information

  7. Make An Action Plan To Improve Customer Service

    Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide ... more to this article

    Article category: Customer Service Information

  8. Losing Angry Customers

    This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advan... more to this article

    Article category: Customer Service Information

  9. Create Win-Win Deals With Your Competitors

    In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of cust... more to this article

    Article category: Customer Service Information

  10. Making The Most Of Newsletters

    Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, how... more to this article

    Article category: Customer Service Information

 

 

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